Delete Your Account

Before You Delete

Deleting your account is permanent and cannot be undone. Before proceeding, please be aware of the following:

• Any remaining token balances in your wallet must be withdrawn or transferred before deletion.
• Ownership records already recorded on the Solana blockchain are immutable and cannot be removed, but your personal profile data will be erased from our systems.
• Active escrow transactions must be completed or cancelled before your account can be deleted.
• Certain data may be retained as required by law for AML/KYC compliance and tax reporting purposes.

Steps to Delete Your Account

Follow these steps in the RECoin mobile app or on the customer portal:

1. Open the RECoin app and sign in to your account.
2. Tap the profile icon in the bottom navigation, then tap the gear icon to open Settings.
3. In the Settings menu, tap Account to view your account options.
4. Scroll to the bottom of the Account screen and tap Deactivate Account.
5. Enter your password when prompted to verify your identity.
6. Review the summary of what will happen, then tap Permanently Delete My Account to confirm.

What Gets Deleted

• Your profile information (name, email, phone number)
• Stored KYC verification documents
• Encrypted wallet keypairs
• Transaction history in our off-chain database
• Session tokens and authentication credentials

What Is Retained

• On-chain transaction records (blockchain data is immutable by design)
• AML/KYC compliance records as required by applicable regulations
• Anonymized analytics data that cannot be traced back to you

Processing Time

Account deletion requests are processed within 30 days. You will receive an email confirmation once your account and associated data have been permanently removed from our systems.

Need Help?

If you are unable to access your account or need assistance with deletion, contact us:

RD2 Technologies Limited
Email: support@recoin.one